Reference and Information Service Delivery in Michael Okpara University of Agriculture, Umudike and Abia State University Libraries.

Abstract

This study examined reference and information service delivery in public university libraries in Abia State. The objectives were to identify the types of reference and information services provided in public university libraries in Abia State, Identify the challenges faced by librarians in providing reference and information services in public university libraries in Abia State, and propose strategies for improving reference and information service delivery in public university libraries in Abia State. A descriptive survey design was used for the study, seventy (70) librarians from the two university libraries were used for the study. Data were collected through questionnaires and observation checklists, which yielded a 100% response rate. Frequency tables and mean scores were used for analysis. Findings revealed that reference and information services are available in the reference sections of the university libraries under study. However, librarians face several challenges in providing these services. The study also proposed strategies to improve reference and information service delivery in the libraries under study. Recommendations include enhancing user education programs, expanding digital reference services, increasing funding and resource allocation, and providing capacity-building training for librarians. These measures aim to improve the effectiveness of reference and information services in public university libraries in Abia State.